Returns & Refunds

At TCEK, customer satisfaction is our priority, and we aim to provide an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Returns To be eligible for a return, the following criteria must be met:
The item must have been purchased directly through tcek.com.
All returns must be initiated within 45 days from the original date of purchase. (Please note that our 45-day return policy starts from the date of purchase, not the date of delivery.)
The item must be unused and in the same condition as when you received it.

To start a return, please fill out the return form HERE or contact us at support@tcek.com. Our team will get in touch with you promptly.

Note: Please do not return the product on your own before receiving a response from us after submitting your return request.

Refunds (If Applicable) Once we receive and inspect your return, we will send you an email confirming that the item has been received. We will also notify you whether your refund request has been approved or denied. If approved, the refund will be processed, and a credit will be issued to your original payment method within 10 days.

Late or Missing Refunds (If Applicable) If you haven’t received a refund yet, please check your bank account again. Then, contact your credit card company, as it may take some time before the refund is officially posted. Next, contact your bank, as processing times for refunds may vary.

Shipping Your Return You will be responsible for covering your own shipping costs for returning the item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your returned product to reach us may vary depending on your location. We strongly recommend using a trackable shipping service or purchasing shipping insurance when sending back items, as we cannot guarantee receipt of your returned item.