Comprehensive Coverage:
Our Lifetime Warranty covers any manufacturing defects in materials and workmanship. We will repair or replace any genuine TCEK chair purchased through authorized dealers or official channels that is found to be defective.
Exclusions and Limitations:
Our warranty excludes damage from misuse, accidents, unauthorized repairs, alterations, and normal wear and tear, including rust and color degradation over time.
Additional Commitment:
If your TCEK chair is damaged due to misuse, our customer service team can evaluate the damage and may suggest possible remedies. If the damage cannot be repaired, we offer a one-time discount on the purchase of a new TCEK product.
Claim Process:
To file a warranty claim, email support@tcek.com with your order number, a description of the issue, and photos or a short video. This helps us respond promptly and effectively.
Shipping Constraints:
Please note that replacements can only be shipped within the United States."
How to File a Warranty Claim
To make a warranty claim, please follow these steps:
Contact Us: Reach out via live chat or email us at support@tcek.com.
Provide Details: Include your contact information and order number.
Describe the Issue: Briefly explain the problem you’re experiencing.
Send Evidence: Attach a photo of the defect.
We will assist you as soon as possible.
Please note: Warranties are valid only within the US."
What does the lifetime warranty cover?
Our lifetime warranty covers the following:
Manufacturing Defects: We guarantee that every TCEK product will be free from manufacturing defects*. If a product is found to be defective, we will either repair it or replace it with a new one, at our discretion.
Eligibility: The warranty applies to genuine TCEK chairs purchased from authorized sources or official sales channels.
Read the Full Policy: Click here to read the complete Warranty Policy.
Manufacturing Defects: A manufacturing defect is when the product deviates from its intended design and specifications due to defective materials (like aluminum frames, fabrics, rubber feet, etc.) or workmanship (such as seams or construction issues)."
What does the lifetime warranty NOT cover?
Our lifetime warranty does not cover the following:
Misuse and Accidents: Damage resulting from improper use, accidents, or mishandling.
Unauthorized Repairs and Alterations: Repairs or modifications performed by unauthorized parties.
Normal Wear and Tear: This includes natural breakdown of colors and materials, such as rust or fading, over time.
Damage Analysis and Solutions: If your TCEK chair is damaged due to misuse, our customer service team can assess the damage and suggest possible solutions.
Courtesy Offer: If your TCEK product cannot be repaired due to misuse, we offer a one-time courtesy discount for purchasing a new TCEK product.
Read the Full Policy: Click here to view the complete Warranty Policy.
Need More Help? If you have further questions about our Lifetime Warranty coverage, please contact us via live chat or email us at support@tcek.com with your contact information, order number, a brief description of the problem, and a photo of the defect. We will assist you as soon as possible."
Received a Faulty Item? Here’s What to Do
"Received a Faulty Item? Here’s What to Do
If you receive a faulty item, please follow these steps:
Contact Us: Reach out via live chat or email us at support@tcek.com.
Provide Details: Include a brief description of the problem and a photo of the defect.
Get Assistance: We will review the issue and assist you with a repair or replacement.
Manufacturing Defect: A manufacturing defect is when the product deviates from its intended design and specifications due to defective materials (like aluminum frames, fabrics, rubber feet, etc.) or workmanship (such as seams or construction issues).
View Our Full Warranty Policy: Click here to read the complete Warranty Policy."
Need Help Fixing Your Product?
"Need Help Fixing Your Product?
If your product has an issue and is covered by our warranty, please follow these steps:
Contact Us: Reach out via live chat or email us at support@tcek.com.
Provide Details: Share your order number, a brief description of the problem, and a photo or short video of the issue.
Get Assistance: We will review your request and assist you with a repair or replacement.
Manufacturing Defect: A manufacturing defect occurs when the product deviates from its intended design and specifications due to defective materials (like aluminum frames, fabrics, rubber feet, etc.) or workmanship (such as seams or construction issues).
View Our Full Warranty Policy: Click here to read the complete Warranty Policy."
Missing Screws or Bolts? We Can Help
"Missing Screws or Bolts? We Can Help
We’re sorry to hear you’re missing screws or bolts. We can help with replacements at no charge. Please follow these steps to request the parts:
Email Us: Contact us at support@tcek.com.
Include the Following Information:
Order ID or the email used for the purchase.
Photos showing the missing screws or bolts issue.
Quantity of replacement screws or bolts you need.
Your Full Name and Current Shipping Address.
We will send you the replacement parts as soon as possible.
View Our Full Warranty Policy: Click here to read the complete Warranty Policy."
Broken Rubber Feet? Get Replacements Here
"Broken Rubber Feet? Get Replacements Here
We’re sorry to hear about the issues with your chair’s rubber feet or legs. We can send you replacements at no charge. Please follow these steps:
Email Us: Contact us at support@tcek.com.
Include the Following Information:
Order ID or the email used for the purchase.
Photos showing the rubber feet or legs issue.
Quantity of replacement feet you need.
Your Full Name and Current Shipping Address.
We will send the replacement parts to you as soon as possible.
View Our Full Warranty Policy: Click here to read the complete Warranty Policy."
